Term of Use

Last revised on December 1, 2021


Thank You for visiting our Website and Services, www.piknik.to / Piknik App. We hope your visit can be useful and provide convenience in accessing and using the services available on our website. We continuously strive to improve our services and would appreciate any criticism, suggestion and feedback from You. The website and our services are available online through the website: www.piknik.to or mobile application or other platforms which will be available in the future.

General Condition

1. By accessing and using our website and services/apps, You have declared to have read, understand and agree to these General Terms and Conditions.
2. These General Terms and Conditions compose of (i) the conditions and general provisions that are available for every access and services available on the website, (ii) and special terms and conditions governing the use of certain products and services.
3. These General Terms and Conditions will be changed, modified, added, or removed (“changes”) by piknik.to in accordance with the development of the Website and legislation. We recommend You to visit our website periodically to be aware of any such changes.


1. This Website and the products, technology and processes contained here, is owned by us or third parties that provide the right to us. Except for the use of which is expressly authorized and permitted in these General Terms and Conditions, piknik.to does not provide any rights to You on this Website, here, with all the data, information and content therein.
2. By using this Website or the services available therein, and You agree not to download, show or transmit it any way, or make any content available to the public which is inconsistent with the use of which is permitted in these General Terms and Conditions.
3. Who collaborates with us. piknik.to and Piknik App do not operate, control or endorse any form of external websites concerned or its contents. You are fully responsible for the use of the external sites and are encouraged to read the general terms and conditions from the external sites carefully.
4. You are prohibited from creating a link, screen capture or data crawling to the website without any consent formerly of piknik.to and or Piknik App. Things are considered as a breach of intellectual property rights of piknik.to / Piknik App

Safety; Your Connections / Interactions with Other Members

Though Piknik strives to encourage a respectful member experience through features like the double opt-in that allows members to communicate/meet with other members, Piknik is not responsible for the conduct of any member on or off of the Service. You agree to use caution in all interactions with other members, particularly if you decide to communicate off the Service or meet in person(s). In addition, you agree to review and follow Safety Tips prior to using the Service. You agree that you will not provide your financial information to other members.


Our Services

1. piknik.to / Piknik App provides and organizes system to finding friend for traveling, find tour guide, create or posting the member stories, accommodation. That allow You to search for information travelers in our services and chat with them.
2. Our services are generally available online for 24 hours a day and 7 days a week, except in the case of maintenance.
3. The Products are supplied, provided based on cooperations and engagements, either directly or indirectly, with us. You understand and acknowledge that:

  • Using our services in www.piknik.to or Piknik App are a legal and binding agreement between You and our Providers. In this case, piknik.to / Piknik App acts as an agent to facilitate your transactions. The relationship between piknik.to / Piknik App and Providers only limited to partnership cooperation, in this case our Providers is NOT part of piknik.to / Piknik App.
  • The data and information including photos related to a specific product that We list on the website is data and information which We receive from our Providers, and We publish the data and information as is in good faith according to the data and information We received. Therefore, the data, information and photos can be different from the original.
  • We have no control over the data and information provided by our Providers, and We do not guarantee that the data and information presented is accurate, complete, correct and free from errors.
  • We have no control over any actions and failures conducted by our Providers which causes You experienced loss in the future.
  • You are not allowed to re-sell our products, use, copy, monitor, display, download or reproduce the content or any information, software, or any services available on our website for any commercial purpose or activity without the prior written consent from us.
  • You also ensure that the data and information You give it to us, also your registration with piknik.to are accurate, recent and complete information. For the terms and conditions on the use of data and information please refer to the usage policy data.

Using Our Product

In our services that you use (Tour Guides, Trip Together, Accomodation), if any event of dispute or issue, piknik.to not responsible for any losses that you experience.


By the time You access your account information, You will use a secure server access layer (SSL) to encrypt the information You send through this Website. Although piknik.to will use best effort to ensure security, piknik.to can not guarantee how strong or effective encryption and piknik.to will not responsible for any problem that occur due to accessing without permission from the information You provide. You must ensure that the device used to login using your piknik account is under your control. Therefore, You release us from any loss that arises and may arise as a result of your negligence in accordance with the device or device You are using. You realize that the confidentiality of your piknik account is your full responsibility. Therefore, We advise You to periodically change the password You use for your Piknik account.

Your Account

1. For account opening and registration purposes, We will collect and process your personal information, such as your name, electronic mail (e-mail) address, and your mobile phone number when You register. You agree to provide us with an accurate, complete and the latest information and agree to provide us with any proof of identity that We may reasonably request.
2. Only You can use your own account and You represent and warrant that You will not allow other parties to use your identity or your account for any reason, unless permitted by us or You.
3. You cannot assign or transfer your account to any other party. You hereby declare that We will be released from liability for losses or obstacles arising from the misuse of your account due to your negligence, including but not limited to lending or giving account access to other parties, accessing links provided by other parties, providing or showing verification codes (OTP), passwords or emails to other parties, as well as other forms of negligence that result in loss or constraints to your account.
4. You must maintain the security and confidentiality of your account password and any identification that We provide to You for all activities that occur under your account. In the event of any disclosure of your password as a result of Your negligence, in any way that results in unauthorized use of your account or identity. You hereby declare that You release us from responsibility for loss, costs and/or damages arising from misuse of your account.
5. We will not ask for your username, password or SMS verification code or OTP code belonging to your account for any reason. We therefore urge You not to provide such data or other important data to those on our behalf or to other parties whose security cannot be guaranteed.
6. If You no longer have control over your account, You are required to immediately notify us (e.g., your account is hacked in any way or your phone is stolen) so We can temporarily block and/or inactivate your account properly. Please note that You are responsible for the use of your account and may be liable for your account even if your account is misused by others.
7. We have the full right to temporarily block, delete, or inactivate your account at our sole discretion and for any cause without giving reasons or without giving notice to block, delete, or inactivate your account. Reasons for blocking, deleting or inactivation of your account may include but are not limited to:

    a. Breach of these Terms;
    b. Prohibitions in regulations;
    c. Fraud or theft (including indication or suspicion of fraud or theft);
    d. Suspicion of criminal activity;
    e. Suspicious ordering;
    f. Providing inaccurate, erroneous or misleading information;
    g. Inappropriate behaviour, threats, or insults;
    h. Refusal to provide information;
    i. Unreachable; or
    j. You are listed on any “black lists” or “watch lists” by governments or international organizations.

8. You agree that all risks and consequences of the blocking, deleting, or inactivation of your account will be at your risk. We have the right to take all necessary actions to reduce our risks and/or losses.
9. By opening and using an account on piknik, You release us from all responsibilities, losses and/or harm arising from the use of your account, and in the event when We carry out all actions that We deem necessary in the implementation of terms of the account as set out in the points above.

Other Provisions

These General Terms and Conditions are subject to the laws of the Republic of Indonesia.